Frequently Asked Questions

At Collision Masters, we want to make your collision repair experience simple and hassle-free. If your question isn’t listed below, please do not hesitate to contact our Customer Service team on 619-579-6000.

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Collision Masters has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that he can make the necessary arrangements.

Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. As a general rule, drivable cars are scheduled in on Monday and whenever possible delivered back to customers by Friday. Be sure to check with your advisor for the specifics on your vehicle.

Yes! We offer a complimentary UBER ride home after drop off, and an UBER ride back to our shop when your vehicle is ready. We want each customer's visit to be a positive experience and will work diligently towards that goal.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your advisor and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

No problem! Insurance companies know that there might be additional repairs necessary so they have a system for approving them. And most of the time they will pay us directly so you don't have to worry about coming up with more money.

NO, the decision is up to YOU where you choose to obtain an estimate. There is an anti-steering law in California that makes it illegal for insurance companies to tell you to take it to a shop of their choice.<